Support

Got questions, issues or feedback? Find answers below — and if not, drop us a line any time.

support@thcmonitor.de
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We usually respond within 48 hours.

Common topics

Cancel subscription Request refund Restore backup Model methodology Pro features Family Sharing

Restore a backup

In the app: Settings → Data → Import backup. Pick the JSON file you previously exported via the iOS Files dialog. Existing entries with the same ID are merged, not overwritten.

Pro does not work after a fresh install?

Make sure you are signed in to the App Store app with the same Apple ID you used to buy Pro. Then, inside THC Monitor, tap Settings → Subscription → Restore purchase. StoreKit returns your status anonymously.

Privacy & data requests

Because we do not store consumption data on any server, we cannot hand consumption data over to authorities, courts or third parties. This is a deliberate architectural decision.